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Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company’s brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target Expanding presentation to different formats – web, info graphics, in-person

In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and businesses relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level. Agenda Unit 1 What is a problem? Detecting and identifying problems Differentiating problems from symptoms Recognizing the business reasons for creative problem solving Structuring problems with observation and fact-finding Unit 2 Identify and Evaluate Solutions Generating multiple solutions to solve problems Selecting the best solution Stretching outside your preferred style Evaluating the risks of taking action vs. not taking action Unit 3 Make and Implement a Decision Utilizing 4 decision-making methodologies to select a solution Exploring the best possible means of implementing the solution Identifying who will implement the solution Committing to a solution Unit 4 Problem Solving Follow Up Expressing organizational benefits Employing the 4 effective methods of obtaining feedback Planning follow up meetings Identifying improvements Documenting success and the process for future reference Continuously practicing your newly developed creative thinking skillsRequirementsInternet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. Agenda Unit 1 Making Leadership Happen -What leaders do, and don’t do -What Leaders Believe -Attributes of leaders: what characteristics leaders have that others don’t -Making it happen: becoming a leader -Leadership procedures and processes, how leaders work Unit 2 Attending Meetings: Where the Action Is -How to attend a meeting when you are not the leader -The dynamics of meetings -Recognizing the players in a meeting -How to study. The unspoken cues of body language, silence, objections, -Studying/Reading the leader in a meeting Unit 3 The Secrets of Leading Successful Meetings -Creating your meeting agenda and objective -The 5 Secrets of leading an outcome oriented meeting -Getting something passed -Understanding meeting procedures: Bob’s Process Model Unit 4 Change: How to Influence Others -Creating the argument -Delivering the case -Gaining support, before, during, and after meetings -Taking leadership

Have you ever wondered how do I get to that next level in my career? What does it take? This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you to the next level. Whether you are leading a department or a organization you will gain the knowledge you need to be successful. Learn how to incorporate a developed image and communication skills that will rocket you to that next level. Agenda Unit 1 Mapping your Career for Success -Defining where you want to be in your career in 5, 10, 15 years -Setting and monitoring your career goals -Establishing a mentor partnership as a start in your professional career Unit 2 Developing your Professional Career through Non-Verbal Communication -The difference between verbal and non-verbal communication -Conveying the right message with your body language -Writing what you think -Haptics – Using touch to convey non-verbal communication -How to understand others non-verbal communication Unit 3 Image is Everything -You are your brand -What you wear can determine where you go -How to determine if your image is headed in the right direction -How your communication and your image should agree with each other Unit 4 Using Social Media to help develop your Professional Career -The purpose of Social Media -How to use Social Media to create a professional online presence -How to avoid negative images trap that many people fall victim to on Social Media

Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs. Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in-house style guide Unit 4 Creating Attention-grabbing Press Releases Writing benefit-driven copy Setting the right tone Language to use and language to avoid Writing a great headline

Did you know most electronic presentations are built for the presenter and not the audience? Add impact to your presentations by using the most effective designs. It’s not about the software. It’s about how your audience processes your information. You’ll find simple, key ideas that will maximize your presentation for all learning styles. These ideas you’ll not find anywhere else.

Leadership today demands increasingly more sophisticated skills. Executives today need to know traditional leadership principles and standard practices. At the same time, our economy is moving swiftly out of the industrial age into the new economy of the Internet, knowledge and innovation. So executive leaders today require a new perspective on the external environment, as well as new tools to lead one’s internal organizational structure and way of doing business. This unique certificate addresses both these sets of skills. Begin with information not available anywhere else about how the marketplace and business is changing. Find out what you as an executive need to know about the external environment and how the workplace is changing rapidly internally. Take away a new perspective about how to position your organization for success, and what new leadership skills executives need in the 21st century. Then review cases of real leaders in business, education, and government who experienced initial success but ultimately failed because of their own actions. Find out the leading fatal leadership errors, and acquire practical recommendations to help you minimize these errors and help you perform your leadership role to an optimal level of efficiency. Finally, you will get information about leadership styles, traits, and values. Find out how leaders behave and speak differently from others in the organization in order to be effective and supportive. Discover why empowering leaders are more successful than others. After successfully completing the Executive Leadership Certificate, you will have new information about leadership today, a new perspective on the external environment and workplace, and an understanding of the leadership skills needed to position your organization, and your career as a leader, for success. Three one-month courses.

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are Having fun

Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying. Agenda Unit 1 What is workplace bullying What constitutes workplace bullying and what are some examples How is workplace bullying different than harassment? Learn how to identify the specific traits that bullies possess Unit 2 An Introduction to relational aggression vs. the schoolyard bully covert vs. overt bullying gender differences how media and society contribute Unit 3 Demographics Statistics Health effects How race and culture may play a role Unit 4 Resolving the problem Strategies to cope with the problem How to address the issue Who to talk to Resources

After taking this course in Infographics, students will be exposed to a powerful, concise way to present information. The course begins with a history of Infographics and the types of infographics used in Business, Education and Industry. Students will be exposed to Pinterest and other web-based sources of infographics. The course proceeds to an exposure to various user-friendly infographic creation websites. Students will learn the basics of designing infographics and be able to make their own simple infographic. Agenda Unit 1: Introduction to Infographics -History of Infographics -Purpose of Infographics -Types of Infographics Unit 2: Web-based Infographics -Pinterest -Infographic of the Day Unit 3: Deconstructing Infographics -Sketch a story -Titles and Descriptions -Maps, Graphs, Charts and Timelines -Icons and Pictures Unit 4: Make an Infographic -Piktochart -Present your infographic